Shipping Policy
Effective Date: November 12, 2026
Last Updated: November 12, 2026
1. Order Preparation and Shipment
Cevmora aims to provide customers with clear information about how orders are prepared and delivered.
The fulfillment process normally includes payment confirmation, order preparation, dispatch, transportation, and delivery.
Order processing and shipping transit are separate stages, and the estimated time for each stage is described below.
2. Order Processing Time
Our standard order-processing target is 1–3 business days after successful payment confirmation.
Processing may involve reviewing order information, preparing merchandise, and arranging transportation.
Business days generally exclude weekends and applicable public holidays.
Orders placed outside normal processing periods may begin preparation on the next available business day.
If an order experiences a material preparation delay, we will provide relevant information when appropriate.
3. Estimated Shipping Transit Time
After an order has been dispatched, estimated shipping transit time is 7–15 business days.
This estimate begins after dispatch and does not include the initial order-processing period.
Delivery times may vary due to the destination, transportation routes, carrier operations, customs processing, weather conditions, public holidays, and other circumstances outside reasonable control.
Shipping estimates do not guarantee delivery on a particular date.
Any mandatory delivery time requirements or customer remedies under applicable law remain unaffected.
4. Shipping Destinations
The shipping destinations available for an order are determined by the delivery options displayed during checkout.
Not every product or destination is necessarily eligible for shipment.
If a destination is unavailable at checkout, we cannot guarantee that an order can be delivered to that location.
Product-specific shipping restrictions may also apply where relevant.
5. Shipping Costs
Shipping fees are calculated or displayed during checkout based on the order and available delivery arrangements.
The cost may depend on factors such as delivery destination, order contents, and selected shipping service.
Customers can review the applicable shipping amount before confirming payment.
We do not guarantee universal free shipping or an undisclosed free-shipping threshold.
6. Shipment Tracking
Where tracking is available, customers may receive a shipping confirmation with tracking details.
A carrier may take additional time to activate a tracking number or display the first transportation scan.
Tracking estimates and statuses are supplied by the delivery service and may change during transit.
If you have questions about tracking information, please contact us with your order number.
7. International Shipping and Customs
For shipments crossing international borders, customs authorities may inspect packages and assess duties, import taxes, or clearance charges.
The applicable charges depend on the destination and the terms disclosed during checkout.
Unless checkout expressly states that import-related charges are prepaid or collected by us, certain charges may be assessed separately by the relevant authorities or carriers, subject to applicable consumer disclosure requirements.
Customs procedures may also extend delivery times.
8. Address Accuracy and Corrections
Customers are responsible for providing accurate delivery information when placing an order, subject to applicable law.
Please review the recipient's name, street address, building or apartment number, postal information, and contact telephone number.
If you notice an error, contact service@cevmora.com as soon as possible.
We will attempt to help with reasonable corrections where practical.
Once a package has entered the delivery network, changes cannot always be guaranteed.
Any responsibility for failed delivery or resulting charges will be assessed according to the circumstances and applicable consumer law.
9. Delivery Delays
Shipment delays can occur because of carrier congestion, transportation interruptions, customs inspections, extreme weather, public holidays, or other unforeseen events.
If your order has not arrived within the estimated period, please contact us for assistance.
Provide your order number and any available tracking information so we can review the shipment and coordinate with the carrier where appropriate.
We will address delivery concerns in accordance with the purchase agreement and applicable consumer rights.
10. Missing or Lost Packages
If tracking shows that an order was delivered but you cannot locate the package, or if a shipment appears lost, contact us promptly.
We may request relevant delivery details and investigate the matter with the carrier.
A carrier's delivery scan does not automatically eliminate a customer's mandatory rights concerning undelivered goods.
Where appropriate, we will arrange a replacement, refund, or another lawful remedy.
11. Damaged, Incomplete or Incorrect Orders
If you receive damaged merchandise, an incomplete shipment, or the wrong item, notify us and provide your order number.
Please include photographs of the item, shipping package, or relevant issue when reasonably available.
We will review the matter and explain the available remedies.
Depending on the circumstances and applicable law, these may include replacement, refund, or another appropriate solution.
Please refer to our Return & Refund Policy for additional information.
12. Shipping Support and Business Information
Operating Company: Wuhan Ruimantang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFCPY90B
Company Address: Factory Building 6-1838, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Website: https://cevmora.com
Support Email: service@cevmora.com
Contact Phone: +86 17727853496
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
The registered company address is provided for business identification and is not automatically the destination for returned merchandise.