Contact Us

Effective Date: November 12, 2026
Last Updated: November 12, 2026

We're Available to Assist You

Thank you for visiting Cevmora. We provide customer support for questions relating to products, orders, delivery arrangements, returns, refunds, and the use of our online store.

If you have a question before ordering, please describe the product or information you are interested in. If your question concerns an existing order, including your order number will help us identify the relevant transaction.

Customer Service Information

Website: https://cevmora.com

Support Email: service@cevmora.com

Contact Phone: +86 17727853496

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You can contact us by email outside our published business hours. Messages received outside the support period will be reviewed during the next available business period. Response times may vary according to the complexity of the inquiry and the volume of requests.

Assistance with Purchases

For questions concerning an order, please provide your order number and the email address associated with your purchase.

Our support team can assist with questions involving order status, available shipment information, address correction requests, payment-related concerns, and discrepancies between ordered and delivered items.

If a product arrives damaged, incomplete, or different from what you ordered, please describe the problem and provide photographs when reasonably possible.

For your account security, never email your password, one-time verification codes, or complete payment-card details.

Returns, Exchanges and Refund Requests

To request a return, exchange, or refund, contact us before sending any merchandise.

We will review the applicable circumstances and provide instructions, including an authorized return destination when a physical return is required.

Please do not automatically send products to the company's registered address. This address identifies our operating company and is not necessarily a warehouse or authorized return location.

For additional details, please review our Return & Refund Policy.

Business Identification

Operating Company: Wuhan Ruimantang Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKFCPY90B

Company Address: Factory Building 6-1838, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province