Return & Refund Policy
Effective Date: November 12, 2026
Last Updated: November 12, 2026
1. Return Request Period
At Cevmora, customers may request a voluntary return of eligible products within 30 calendar days after delivery.
The 30-day period begins when the relevant goods are delivered and refers to the time available to submit a return request.
It does not necessarily mean the returned package must arrive at the authorized return destination within that period.
This voluntary policy does not limit any longer return period or additional remedy required under applicable consumer law.
2. Starting a Return Request
Before returning an item, contact service@cevmora.com.
Please provide your order number, the item you wish to return, and the reason for your request.
For damaged, defective, incomplete, or incorrect merchandise, include photographs when reasonably possible.
Our support team will review the circumstances and explain the applicable next steps.
Where a physical return is required, we will provide the authorized return address and shipping instructions.
Do not ship merchandise before receiving the appropriate instructions.
3. Conditions for Voluntary Returns
For a return based solely on a change of mind, the merchandise should ordinarily meet the following conditions:
- The request is submitted within 30 calendar days after delivery.
- The item has not been used beyond what is reasonably necessary for inspection.
- The merchandise is in suitable condition for return.
- Relevant accessories and components are included.
- Proof of purchase is available.
Original packaging is helpful where reasonably available, particularly when needed to protect the product during transportation.
We will review returns fairly and consistently with applicable law.
These conditions do not restrict statutory remedies for defective, misdescribed, or nonconforming goods.
4. Products with Return Restrictions
Certain categories of merchandise may be excluded from voluntary change-of-mind returns where applicable law permits.
Examples may include goods made to a customer's specifications, perishable items, and certain sealed hygiene-sensitive goods after unsealing.
Other legally recognized exceptions may apply according to the product and transaction circumstances.
An exception will apply only where its relevant legal conditions are met.
Mandatory remedies for defective, damaged, or incorrectly supplied goods remain available.
5. Return Shipping Responsibilities
For voluntary returns resulting from a change of mind or personal preference, customers generally pay the return shipping cost unless applicable law or the purchase terms require otherwise.
If an item is defective, arrives damaged, or was sent incorrectly because of our error, we will cover applicable reasonable return shipping costs or arrange another lawful remedy.
Contact our support team before arranging a return shipment so that the appropriate shipping process can be explained.
6. Restocking Fees
Cevmora does not charge a restocking fee for approved returns.
Any return shipping cost lawfully payable by a customer is separate from a restocking fee.
7. Authorized Return Destination
The appropriate return destination will be provided by our support team when a physical return is authorized.
Please do not automatically return products to our registered company address.
Our registered address identifies the business operator and is not necessarily a facility authorized to receive returned merchandise.
Sending an item to an unauthorized location may cause avoidable handling delays.
We recommend retaining shipment tracking details and postage receipts until the return has been resolved.
8. Return Inspection
Once a returned item is received, where physical return is required, we may inspect it to confirm the product, its condition, and the relevant return circumstances.
We will assess whether the voluntary return meets the applicable conditions.
If the return is approved, we will communicate the refund or other appropriate outcome.
If a voluntary return is not approved, we will explain the reason and any available next steps.
Customers retain all rights that cannot legally be excluded.
9. Refund Method
Approved refunds will generally be made to the original payment method used for the purchase.
A different method may be used where required by law or lawfully agreed upon.
The refundable amount, including any original delivery charges that must legally be reimbursed, will be determined under applicable law and the circumstances of the order.
10. Refund Processing Time
Once a refund has been approved, Cevmora will initiate the refund within 10 business days after refund approval, or sooner where applicable law requires.
The time needed for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
Our refund initiation date may therefore differ from the date funds become available to you.
If a refund appears delayed beyond the applicable processing period, please contact customer support with your order details.
11. Order Cancellations
Customers may request cancellation before an order is dispatched.
Contact us promptly if you wish to cancel a purchase.
We will attempt to stop fulfillment when reasonably possible, but cancellation cannot always be guaranteed after preparation or shipment has progressed.
If the order has already shipped, the applicable return process or statutory cancellation rights may apply.
12. Exchanges
If you would like to exchange a product for a different available option, contact our support team.
Exchange requests depend on product availability, the condition of the original item, and the applicable fulfillment arrangements.
Where a direct exchange cannot be arranged, we may offer an eligible return followed by a separate purchase.
Nothing in this section limits statutory rights to repair, replacement, refund, or other remedies for nonconforming goods.
13. Defective or Incorrect Merchandise
If merchandise arrives defective, damaged, incomplete, or materially different from its description, please contact us promptly.
Provide your order number and a description of the issue.
We may request supporting photographs where reasonably necessary.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, refund, or another legally available solution.
Mandatory rights relating to faulty or misdescribed goods are not limited by the voluntary 30-day return request period.
14. Contact and Company Information
Operating Company: Wuhan Ruimantang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFCPY90B
Company Address: Factory Building 6-1838, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Website: https://cevmora.com
Support Email: service@cevmora.com
Contact Phone: +86 17727853496
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)